Shipping policy

Our goal is to offer you the best shipping options, no matter where you live.
Every day, we deliver to dozens of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

 

Delivery Times

Your purchases come from all over the world. Because of this, they may depart from various locations and/or arrive to you in multiple packages.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality check and packaging. All
orders are considered processed within 8 hours after the order is placed. It can take up to 48 hours to receive tracking information.

Shipping time: This refers to the time it takes for items to be shipped from our
warehouse to the destination. International delivery usually takes about 10-14 business days (working days are Monday to Friday).

 

Tracking & Notifications

We will send you email notifications with estimated delivery updates for each
stage of every shipment in your order. Once it leaves our warehouse, you will
receive an email that includes final tracking information. You can also check your delivery status on our track your order page.

 

Shipping protection

Shipping protection can be entered during the purchase process. This
guarantee protects your shipment against damage, loss of the parcel or theft.
This guarantee includes the shipment of a new order free of charge should
any of these above-mentioned cases occur.

Without the shipping protection, we are not liable for any loss, damage or stolen items.

 

Additional Information:

If a change of address is made directly with your local post office, Cool
Breath™ will not be held responsible for any loss or misdelivered parcels.
Requests for change of address must be made directly with Sup Cool Breath™ via
our customer care team prior to your order being shipped. Please note that if
the package has already been shipped, it is not possible to cancel the order. The customer will have to wait for it to be delivered and then proceed with the return (see the returns policy).

If you have any questions please email our customer care team at hello@supcool.com. The shipping cost for orders is non refundable.

 

Public Holidays:

Please note: Shipping days do not include weekends or national public holidays.

We do our best to keep our prices as low as possible and to continue to offer
BEST SHIPPING all over the world. Please allow up to 25 working days for delivery before considering cancelling your order.